Bonus Policy
Effective date: 22 September 2026.
LottoPark promotions can add a reward to an eligible deposit, lottery purchase or other qualifying activity. This policy explains how promotional funds, tickets, spins and loyalty rewards work. A promotion is optional: you can use eligible LottoPark services without accepting a bonus.
This policy applies to promotions on lottopark.com and casino.lottopark.com offered by 3-102-967075 Sociedad de Responsabilidad Limitada, a company registered in the Republic of Costa Rica under registration number 3-102-967075, with its registered office at Province 01 San Jose, Canton 02 Escazu, San Rafael, Spazio Ejecutivo Building, Fourth Floor, Office Seventeen, Costa Rica. Read it with our Terms of Use and the specific conditions displayed for the offer you choose.
Check the promotion before you activate it or make a qualifying payment. An advertised maximum bonus is a limit, not an amount automatically awarded to every player. Availability may differ by country, account eligibility and verification status.
1. Eligibility and acceptance
You must be at least 18, meet any higher minimum age required where you are located, and be legally eligible to use the relevant product. Bonuses are unavailable to self-excluded players, underage users and accounts restricted from promotional participation.
Use your own eligible account and payment method. Creating additional accounts, providing false identity information or using another person's account to claim an offer more than once is prohibited. Any additional limit per household, device or payment method must be stated in the specific offer. Sharing an IP address alone does not establish misuse.
Some promotions require a code, an opt-in or activation before a deposit or purchase. Registration, identity verification, receiving an email or seeing an advertisement does not by itself award a bonus. Check that the offer has been accepted and follow its qualifying steps. Offers cannot be combined unless their conditions expressly allow this; only one casino bonus may be active at a time.
2. What each offer must explain
The offer conditions identify the benefit and the restrictions that matter to your decision, including, where relevant:
- Eligible players, countries, products and payment methods; whether the offer is for a first deposit or a later deposit.
- The activation steps, qualifying payment or purchase, minimum amount, match percentage and maximum bonus.
- Any wagering multiplier and the amount it applies to; eligible games, contribution percentages and maximum bet.
- The deadline to activate or qualify, the time allowed to use the reward and complete wagering, and the applicable time zone.
- Whether the reward is cash, restricted bonus funds, spins, a ticket, a discount or points; any stated limit on conversion of promotional winnings.
- The effect of cancellation, expiry or a withdrawal on the remaining promotional balance.
Specific offer terms explain the parameters of that offer and prevail over a general description here where they clearly address the same point. They do not override mandatory consumer rights. An undisclosed restriction cannot be introduced after you accept an offer. If a key condition is missing or unclear, contact support before relying on the offer.
3. Deposit bonuses and casino offers
A deposit match adds a promotional amount calculated from an eligible, successfully credited deposit, subject to the offer's minimum, percentage and cap. Activate the selected casino deposit bonus before making the qualifying deposit, and check its status in your account. A payment that is pending, declined or reversed is not a completed qualifying deposit.
Your deposit remains your own money; the additional match is bonus money. Receiving a match does not make the bonus immediately withdrawable. Its conversion depends on the published wagering and other conditions. Do not make another deposit solely to resolve a missing bonus: first ask support to check the original activation and payment.
Free spins are available only when a specific eligible offer provides them. That offer must identify the game, number of spins, stake value, use period and treatment of any winnings. The reference to free spins in this policy is not a promise that a free-spins campaign is currently available.
4. Lottery ticket promotions
A promotional lottery ticket or line is a reward under the conditions of its particular offer. “Free ticket” does not mean that no qualifying deposit or other action is required. For a deposit-based ticket offer, enter the promotion code in the deposit form and select APPLY before completing the deposit, then meet the displayed qualifying amount and other conditions.
A promotional ticket is not cash. Check whether the reward is issued as a ticket, a line, a checkout discount or credit restricted to a specified lottery, and whether a separate selection or claim is required. The offer identifies any permitted lottery, draw, claim deadline and restrictions on exchanging the reward.
An offer or promotional credit alone does not confirm entry into a lottery draw. Check the accepted order and ticket details in your account. The relevant lottery rules and our Terms of Use govern the resulting entry and prize claim. Casino wagering rules do not automatically apply to lottery tickets or lottery prizes.
A promotion may include a syndicate share only where a specific offer expressly provides it. The offer will identify the syndicate, the share awarded, the covered entries or draws and the applicable prize-sharing rules. A reference to syndicates here does not itself award a share or confirm that such a promotion is active.
5. Daily Wheel and loyalty rewards
The Daily Wheel and loyalty programme are governed by the eligibility, timing and reward information displayed in your account. A wheel result may award a particular benefit; it does not guarantee a cash prize or a winning lottery entry. Follow the redemption instructions attached to the reward.
LottoPark distinguishes between discount points and level points. Discount points awarded through eligible confirmed deposits or Daily Wheel rewards can be redeemed for eligible checkout discounts. Level points from eligible lottery ticket purchases determine loyalty status and are not spent as checkout currency.
A loyalty tier may set the maximum discount available, but reaching that tier does not automatically give that discount on every purchase. The points available, eligible products and checkout rules determine the actual discount shown before payment. Points and status are not a bank balance or a promise of cash withdrawal. Any additional promotion attached to a reward has its own conditions.
6. Cash, bonus funds and game winnings
Your real balance contains your own remaining deposits and cash funds credited to it. Your bonus balance contains restricted promotional funds and winnings classified as bonus winnings under the accepted offer. A displayed combined total does not mean that every part is available to withdraw.
Under the current casino bonus rules, bets use real funds first. If any part of a bet uses bonus funds, winnings from that bet are classified as bonus winnings until the applicable bonus conditions are completed. This is relevant when a bet uses both balances. Winnings from bets funded entirely with real funds remain real funds.
The source of a game round determines how its winnings are treated. An in-game feature, free round or delayed settlement originating from a bonus-funded bet remains connected to that original bet; a change in the visible bonus status does not by itself turn those winnings into cash. Promotional free spins are distinct from a free-spin feature triggered during ordinary game play.
7. Wagering, eligible games and maximum bets
Wagering is the total qualifying stake required before restricted promotional funds become eligible for conversion into real funds. Read both the multiplier and its calculation base. A multiplier applied to the bonus amount is different from one applied to bonus winnings or another expressly stated amount. There is no universal multiplier in this policy.
Only games and stakes eligible under the accepted offer contribute. Current casino deposit-bonus conditions count qualifying slot play; table games, live casino, crash games, keno and other non-slot games do not contribute. The offer identifies any further excluded games and the applicable contribution rules. Qualifying real-balance and bonus-balance bets may both contribute under those conditions.
Check the offer's maximum qualifying bet before playing, including any stated treatment of purchased game features. Under the current casino deposit-bonus rules, a bet above the maximum does not count towards wagering. Exceeding that threshold is not, by itself, a basis under this policy to confiscate unrelated real funds.
A wagering target is a condition of a promotion, not a recommendation to keep gambling. Progress can involve losing money. You do not need to complete a bonus to ask for help, stop playing or request the return of your eligible cash balance.
8. Expiry, conversion and cancellation
The campaign closing date and an activated bonus's expiry are different deadlines. An offer may close to new participants while an already activated bonus has its own period for use and completion. The deadlines shown when you accept the offer determine your entitlement.
Once the required conditions are met, the eligible promotional amount can be converted into real funds according to the accepted offer. Any maximum conversion amount must be disclosed before activation and applies only to the promotional amount specified. It does not cap your own deposits or unrelated real-money winnings.
You may choose to cancel an active bonus using the available account controls or by contacting support. Cancellation or expiry removes the remaining restricted bonus funds and associated bonus winnings in accordance with the offer. It does not itself forfeit your remaining own money or winnings from fully cash-funded bets. Already accepted lottery entries remain subject to their order and game rules.
Ask support before cancelling if you need help identifying the amounts affected or if a game round remains unsettled. The disappearance of a bonus indicator alone is not confirmation that every associated amount has become withdrawable.
9. Withdrawals while a bonus is active
You may request withdrawal of your eligible real balance while a bonus is active. Under the current casino rules, requesting a withdrawal cancels the active bonus and removes its remaining bonus funds and bonus winnings. Check the amounts affected before submitting the request. Bonus wagering requirements do not attach to your separately held own money or winnings from bets funded entirely with that money.
Payments remain subject to the identity, security and payment checks described in our Terms of Use and Payment Methods page. Those checks are separate from bonus wagering. An active bonus is not a reason to require another deposit before releasing eligible cash.
10. Misuse, errors and review
We may investigate evidence of duplicate claims, falsified eligibility, unauthorised payments, coordinated fraudulent activity or deliberate exploitation of a demonstrable technical error. During a review, any restriction must be proportionate to the activity being checked. A successful result, a large win or ordinary play within the published rules is not by itself bonus abuse.
If a breach is established, we may remove an ineligible bonus and the winnings directly attributable to that breach, or correct an identifiable erroneous credit. We will explain the relevant rule and adjustment, subject to lawful limits on disclosure, and provide a way to challenge the decision. Unrelated legitimate cash is not forfeited merely because a bonus is disputed. Any further account action is governed by the Terms of Use and applicable law.
11. Changes and responsible participation
We may change or stop offers for future participation. The conditions accepted for an existing qualifying promotion continue to govern that promotion, except where a change is required by law. Material changes will be communicated clearly and will not be used to retrospectively remove an earned entitlement.
Never deposit or continue playing simply to reach a reward, keep a status or finish wagering. Set an affordable budget and stop when you need to. Our Responsible Gambling page explains how to contact us for help with account restrictions or self-exclusion.
12. Questions and complaints
Contact [email protected] about an offer, missing reward, wagering calculation or disputed adjustment. Include the promotion name, relevant date and transaction or ticket reference so that we can identify the issue. Do not send your password or full card details.
If you disagree with a decision, ask for it to be reviewed as a complaint under the Terms of Use. The public player chat is for conversation between players and is not the customer-support channel.
