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Frequently Asked Questions

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Winnings

Do I have to pay the tax?

Each official lottery has its own tax rules. Some of the lotteries are tax-free; some are not. Lottopark will transfer the winnings to your personal account (except the high prizes) after a deduction of the relevant local, state, or federal taxes and the cost of the money transfer. If you win a high prize, Lottopark will notify you and will assist you in collecting the prize directly, so you can avoid extra bank charges. Note that any taxes in your country of residence are your responsibility.

How can I receive my winning?

Winnings up to $2,500 are automatically paid to your account and you can make a withdrawal to your account. Winnings above $2,500 may be transferred directly to your account, but it’s possible that you will have to visit the lottery office and confirm your identity before receiving your winning.

How to check if I won?

To see if you have won, compare the numbers from your ticket with the ones that were drawn. If your numbers match the ones drawn, this means you have won the jackpot or one of the lower tier prizes.

How will I know if I have won?

You can check if you have won by logging in to your account and navigating to “Tickets” in your Profile Overview. The information about the ticket status and the prize is displayed there right after the draw.

May I remain anonymousif I win the jackpot?

No, the jackpot may be only paid out to the person who bought the ticket, so it is required that your account data matches your ID. Still, we won’t share any personal information publicly if you ask us to do so.

My numbers won – how can I withdraw my winning?

First, you need to double-check the draw results and your picked numbers to be absolutely sure that your ticket has won. Next, contact us by email at [email protected], providing your user ID, draw date, lottery name, picked numbers, and your preferred withdrawal method.

Winnings up to €10.000 can be withdrawn using one of the following methods: wire transfer, Skrill, Neteller, and BitCoin. In case of bigger winnings, the withdrawal method is arranged individually with the user and can be done by sending the ticket to the user, picking up the winnings on the winner’s behalf, and transferring the winnings using the preferred method.

IMPORTANT! Please fill in your personal details in your user profile.

What happens if I win the jackpot?

We’ll try to contact you, but it’s your duty to pick up your winning. You can receive your winning up to six months since the draw. If you have started the winning pick up procedure during this time, you have 7 more days to pick up your prize.

What is my guarantee that I will receive my winning ticket or due money?

Lottopark is based on the win-win situation business model. What does it mean? If our player wins, we win as well. We build our reputation, trust, and good name and get free promotion in that way. Every player who wins a lottery with us contributes to a growing interest amongst other lotto zealots. In the long-run, our win-win business model is worth more than a huge jackpot. Not only do we care about our credibility, we also want our customers’ trust and satisfaction, because “A satisfied customer is a recurring one.”

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